Exchange and Refund Policy

Here at Mon Petit Brésil, we strive to ensure the complete satisfaction of our customers. If you receive a product that does not meet your expectations, we are here to help. Please review our exchange and refund policy below to understand how we can assist you:

What is my Tracking Code?

• The tracking number is sent via email; if you do not receive it, please contact us.
• NOTE: It is the customer's responsibility to monitor the tracking code.

My order arrived damaged, missing an item, or with something that is not as expected:

• You must contact us and send images of the issue so our team can analyze and resolve it in the best way, either by resending the products or issuing a refund.

My order is lost:

• You can rest assured that if the carrier loses your order more than 10 business days after purchase, we will resend your products or issue a full refund for your order.

Exchanges:

• If you need to exchange an item for another, contact us within 7 days after receiving the product.
• The item must be in the same condition as when received, without signs of use or damage.
• The customer is responsible for the shipping costs of the return and the new shipment, unless the exchange is due to an error on our part (for example, wrong product sent or product damaged during transport).

Refunds:

• If something happens to your product during transport to your home that makes it unusable, or if you receive a wrong product that does not match your order, just contact us via our WhatsApp or email to arrange a refund or resend.
• Refunds will be issued using the original payment method used for the purchase.

I chose Home Delivery and was not at home at the time of delivery, what should I do?

• It is necessary for the customer to track the tracking code to be at home at the time of delivery.
• If the delivery person attempts delivery and is not answered, the carrier will leave the order at the nearest available pickup point to your address; it is the customer's responsibility to collect the order at the indicated location.
• If the order returns to our stock, we will follow the procedure described in the topic “Orders Returned to Stock”.

Orders Returned to Stock:

• If your order returns to our stock due to failure to track the tracking code and failure to collect it at the pickup point within the deadline, the customer is responsible for the shipping costs to resend the products plus a fee of 5 euros due to the need to reassemble the order for shipment.
• If any product expires during this return and resend process, we are not responsible; the customer may accept the resend under these conditions or discard the product in our stock. (Remember that all product expiration dates are listed on the product page and can be checked before purchase.)
• This does not apply if the return is due to an error on our part.
• NOTE: It is the customer's responsibility to track the tracking code; the tracking number is sent via email; if you do not receive it, please contact us.

How to start an exchange or refund:

• To start an exchange or refund, contact us via our WhatsApp +33 7 67 43 18 25 listed on the site or send an email to info@monpetitbresil.com.
• Please provide the order number and details about the reason for the exchange or refund so our team can assist you to resolve it.

Contact us:
If you have any questions about our exchange and refund policy, do not hesitate to contact us by email at info@monpetitbresil.com or by WhatsApp +33 7 67 43 18 25.